Technical Support Engineer - Seacert


We are seeking a self-motivated, flexible, team-oriented Technical Support Engineer to play a significant role in support strategy and maintenance of a high level of customer satisfaction for our existing customers. 

You will be a part of a growing and dedicated team and will participate in all phases of the product lifecycle. The primary function of the Technical Support Engineer is to assist our post-sale customers with technical issues and work with others on the team with deeper technical issues. 

Responsibilities

  • Respond to situations as first-line product support to isolate or fix problems, issues or questions.
  • 24/7 emergency server support  (share with co-workers)
  • Also, assist with technical issues that need further troubleshooting with Engineering.
  • Responsible for ensuring that customer relationships are managed through proactive rapid customer communication.
  • This is a highly-technical role and hands-on knowledge of Linux, Amazon Web Services and Windows is preferred.
  • Problem troubleshooting and isolation, performance tuning and optimization.
  • Training the customers on product features
  • This role will also entail some batch scripting, shell scripting, java, JavaScript and technical work with databases (mysql/postgres).


Requirements

  • Positive, can-do attitude and passionate about increasing customer satisfaction
  • Strong UNIX/Linux support (or administration) experience, solid networking, expert troubleshooting and related problem-solving skills
  • Strong written and verbal communication skills plus a proven ability to communicate clearly and effectively
  • Strong messaging infrastructure experience
  • Good Shell scripting and previous work with Java and JavaScript
  • Previous experience with  databases(mysql/postgres).
  • Successful track record in negotiation and conflict management/resolution